The program “CREATING A “WOW” MOMENT” covered basics of journey to become an effective sale consultant and re-enforcement of some important concepts which we need to apply better. It helped in making the sales team realise their worth and importance of their work. The program was highly relevant to our work place & has been delivered well, meeting the expectations. The workshop approach connected to the learning process was quite new and appreciable. The program had structured approach and participating teams were very much involved. The members will now be looking at the larger picture rather than the individual deliverables. The delivery by Sheetal Jain was excellent and she had a good command of concepts and involved everybody.